Q: What laptop brands do you repair?
A: We repair all major brands such as Toshiba, Sony VAIO,
DELL, HP, IBM THINKPAD, Acer, Fujitsu-Siemens, Packard Bell,
Samsung, HEWLETT PACKARD, NEC as well as IBM compatible clones such
as AIRES, AJP, AST, ATLANTIC, CLEVO, COMPAQ, CTX, ELONEX, ERGO ESCOM,
FUJITSU, GATEWAY, ICL, KAPOK, MITAC, OLIVETTI - PICO - TEXAS
INSTRUMENTS, TINY, TIME, ADVENT, ZENITH, AMS, Quantex, Prostar,
Q: What kind of repairs can you handle?
A: As we perform full system board level repair on all laptop
computers, there is no limit to the type of repairs that our
technicians can carry out. Some systems may require a part or
component that is no longer available which makes some repairs more
difficult and time-consuming. However, as we have a good stock of
used or write-off laptops, their components can be used for laptops
under repair. Typical laptop faults include dim screens, broken
screens, broken or loose AC adapter connectors or simply faulty
keyboard or hard disk replacements.
Q: What are the typical laptop services you offer?
A: We are able to carry out repairs in cases where any of the
following situations has occurred:
Spillage of Liquids
Cracked or Broken LCD Screens
No Start Up Activity
Power Supply problems
Broken USB or Power Connector
Data Recovery & Data Extraction from faulty laptops
Memory or hard disk upgrades or replacements
Q: What does "component level repairs" mean?
A: Component level repairs simply means transistor, capacitor
and IC replacement on a laptop system board. This enables us to
reduce the cost of repair by avoiding replacement of major parts
such as motherboards, LCD/TFT displays, video boards or onboard
power supply units.
Q: What is the rate of success in laptop repairs?
A: 99% of the machines which are diagnosed with a fault by
our technicians, can be repaired in our workshop. However, there are
some machines need a major component rather than repairing the
existing part due to irreparable damage done to the system board.
Q: Are your technicians fully qualified to carry out laptop
A: Yes. All our laptop technicians are experienced and have
at least 5 years solid experience in laptop repairs and maintenance.
All our technical staff are A+ certified and are rigorously vetted
and trained prior to their full time employment. Less experienced
technicians are always monitored and supervised by senior service
engineers. LaptopComputerService.co.uk has been has been repairing computers
for many years. We serve a large number private and business
customers across the UK and carry out computer maintenance on behalf
of some major computer companies.
Q: Can you get a firm quote before sending in or dropping off my
laptop for repair?
A: A full quote before a carrying out initial diagnostics on
any given laptop in our workshop, is not possible. However, we can
give you a rough estimate of how much a full repair may cost based
on the information the customer supplies over the phone or in
Q: What is our typical turn-around time for laptop repairs?
A: We can normally diagnose and give you the result of our
findings and repair costs within 3 working days days. We present our
findings via email or phone calls. Once we have your authorization
to repair your laptop, we will start the repair process immediately.
The general time frame for laptop repairs, is 5-6 working days
subject to parts availability. When a part has to be replaced, are
at the mercy of our part suppliers or manufacturer of the laptop.
This can take up to 7 days in some cases.
Q: Do you offer any warranty on your repairs?
A: Yes, there is a limited warranty of 2 months if the same
problems come back again. However if it turns out to be a different
or a new fault, new charges will be applied. Warranty will be void
if the laptop is tampered with by any one other than our technicians
after the delivery of the laptop.
Q: What is the repair procedure once your have received or
collected the computer?
A: Once your laptop arrives in our workshop, we begin by
carrying out a thorough diagnosis of the fault in order to determine
the cost of repair. Once the cost of the repair has been determined
and authorisation for the repair has been obtained from the
customer, our technicians will begin the repair process immediately.
If the repair involves replacement of a part, we will place an order
with our our part suppliers.
Q: What is the benefit of dropping off my computer in your North
A: This will speed up the diagnostic and repair process by 2
days and can cut short the length of time it takes to repair a
laptop. This option however, applies to those who are in London or
can drive to London to drop off their laptops.
Q: Can you collect my laptop on Saturdays or evenings?
A: Yes, we can. However, an extra charge may apply.
Q: Can you collect my computer from my work place?
A: Yes we can. Just mention this when you make a booking.
Q: What methods of payments are acceptable to you?
A: We accept all major credit or debit cards including VISA,
DELTA, MasterCard, SOLO, Maestro, American Express. Cash can be paid only if
the client collects the repaired laptop from our workshop in person.
Cheques are not acceptable unless prior agreement is obtained at the
time of booking.
NOTE: You can send your questions to
and we will post the answers here.